See our Refund & Returns Policy for the complete rules. Keep your receipt or order reference and contact us promptly when a product needs review. These guidelines apply to Fun Foundry event purchases and eligible PixelMaistir work routed through this site.
Event sales and exchanges
Eligible unused, unworn, non-custom merchandise may be returned for a refund or exchanged within 14 days with proof of purchase. Personalized, commissioned, made-to-order, and customer-approved custom products remain final sale except when we made an error, the shipment arrived damaged, or the item has a verified manufacturing defect.
Manufacturing defects
Report a suspected manufacturing or material defect within 30 days with proof of purchase and clear photographs. A verified defect will be repaired or replaced without an additional product charge, subject to material, model, licensing, color, and inventory availability.
When an identical replacement is unavailable, an equivalent replacement, repair, credit, refund when required by law, or another appropriate remedy may be used.
Customer damage
Drops, impact, heat, pets, misuse, improper storage, ordinary wear, modification, or failure to follow care instructions are not manufacturing defects. When practical, a customer-damaged 3D printed item may be reprinted or replaced for a reduced reprint fee plus applicable shipping or delivery cost.
Before submitting
- Find your receipt, order reference, or event and purchase date.
- Describe the product and material if known.
- Explain what happened and when the issue appeared.
- Include clear photographs when requesting a defect review, repair, replacement, exchange, or reduced-fee reprint.
- Do not send card details.