We want product and service concerns handled promptly and fairly. This policy explains cancellations, returns, exchanges, rework, replacements, and refunds for eligible purchases made through funfoundryshop.com or directly from The Fun Foundry.
Who handles your order
The Fun Foundry operates as an arm of PixelMaistir and is managed by AJ Highlands Group LLC. Online orders, payments, fulfillment, and customer support are administered through this operating arrangement.
Start with us
Email contact@funfoundryshop.com or call/text 828-307-3627. Include your order number or proof of purchase, the item involved, what happened, and clear photographs when damage or a defect is involved. We normally respond within two business days.
Please contact us before mailing or delivering a return. We will provide return instructions when a physical return is required. Do not send payment-card information by email or through the general contact form.
Order cancellations
- Contact us as soon as possible if you need to cancel or correct an order.
- A standard in-stock order may be cancelled for a full refund before it has entered packing or fulfillment.
- A personalized, commissioned, or made-to-order item may be cancelled before the customer approves the proof and production begins. Design work already completed may remain chargeable when disclosed in the quote.
- Once custom production has begun, the order cannot normally be cancelled or changed.
- If we cancel an order because we cannot fulfill it, the affected amount will be refunded.
Returns and exchanges for non-custom merchandise
Eligible unused, unworn, non-custom merchandise may be returned for a refund or exchanged within 14 calendar days after delivery or event purchase. The item must be in its original condition and accompanied by an order number or other proof of purchase.
Unless the return or exchange is caused by our error, the customer is responsible for return shipping and any price difference. Original shipping charges are not refundable. Contact us first so we can confirm eligibility, availability, and return instructions.
Custom, personalized, and final-sale items
Personalized, commissioned, made-to-order, customer-approved custom, clearance, and event-exclusive products are final sale and are not eligible for a preference-based return or exchange. They remain covered when we made an error, sent the wrong item, the shipment arrived damaged, or the product has a verified manufacturing defect.
Wrong items, shipping damage, and defects
- Report a wrong item, missing item, or damage visible on delivery within seven calendar days after delivery.
- Report a suspected manufacturing or material defect within 30 calendar days after delivery or event purchase.
- Keep the product, packaging, order information, and clear photographs while we review the issue.
When the issue is verified, we will provide an appropriate remedy at no additional product or shipping charge. Depending on the circumstances and availability, that may be a correction, repair, identical or equivalent replacement, or refund. If a practical replacement or repair is unavailable, we will issue a refund for the affected item.
Customer damage and normal wear
Drops, impact, high heat, pets, misuse, improper storage, ordinary wear, unauthorized modification, or failure to follow care instructions are not manufacturing defects. When practical, a customer-damaged 3D printed item may be repaired or reprinted for a reduced fee plus applicable shipping or delivery cost. We will quote that work before proceeding.
Glitter tattoo rework and refunds
Glitter tattoos are temporary body art designed to wash off. They are intended to tolerate ordinary sweating, but exact wear time is not guaranteed. Placement, skin type, rubbing, washing, swimming, lotion, sunscreen, oils, sanitizer, and aftercare can shorten wear.
If an application is incomplete, smudged, or otherwise unsatisfactory when applied, please tell the artist before leaving the service area. When it is safe and practical, we will correct or reapply the design at no charge. Refund requests for a failed application, unexpected immediate loss, or another reasonable service concern are reviewed case by case. A shorter wear period caused by normal washing, rubbing, skin variation, or aftercare does not automatically qualify for a refund.
Stop use and remove the design if irritation occurs. Seek appropriate medical care for a significant reaction. A refund or rework is not a substitute for medical evaluation.
Approved refunds
Approved refunds are returned to the original payment method. We normally submit an approved refund within five business days after the decision and, when required, receipt of the returned item. Your bank or card issuer may need an additional five to ten business days to display the credit.
Shipping charges are refundable when the return is caused by our error, a verified defect, or shipping damage. Otherwise, original and return shipping charges are not refundable. We do not charge a restocking fee.
Legal rights
This policy does not limit rights or remedies that cannot be excluded under applicable law. We may request reasonable information needed to prevent fraud and evaluate a claim, but we will not require a customer to waive a legal right as a condition of support.
Contact
AJ Highlands Group LLC, managing funfoundryshop.com through The Fun Foundry as an arm of PixelMaistir.
Email: contact@funfoundryshop.com
Phone/text: 828-307-3627
Effective and last updated: August 19, 2026.